- How do the users set up 2FA once we enable it?
Answer: Users will be required to login to https://account.microsoft.com and will be prompted to set up their method of authentication. Also, users who actively use their log in will be prompted to log off, and log back in to add their method of authentication. Here is a guide on how to activate the 2FA: Setup Guide Setup Demonstration (screens may vary)
- What if someone is on vacation for a week while we enable 2FA? Would they still be able to read emails on their phone?
Answer: Only users who actively logs in would be required to set up their 2FA method. Existing configurations will keep working until they are presented with a requirement to log in.
- What happens when we have trouble with the 2FA, like losing a phone, or something is not working?
Answer: Our team can manage the 2FA process and have the ability to revoke the 2FA permissions from devices if needed. Please open a ticket by clicking HERE for us to take care of that.