Q&A

How do the users set up 2FA once we enable it?
Answer: Users will be required to login to https://account.microsoft.com and will be prompted to set up their method of authentication. Also, users who actively use their log in will be prompted to log off, and log back in to add their method of authentication. Here is a guide on how to activate the 2FA: Setup Guide Setup Demonstration (screens may vary)
What if someone is on vacation for a week while we enable 2FA? Would they still be able to read emails on their phone?
Answer: Only users who actively logs in would be required to set up their 2FA method. Existing configurations will keep working until they are presented with a requirement to log in.
What happens when we have trouble with the 2FA, like losing a phone, or something is not working?
Answer: Our team can manage the 2FA process and have the ability to revoke the 2FA permissions from devices if needed. Please open a ticket by clicking HERE for us to take care of that.

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2. Which options of 2FA would you like to allow your users to choose from? (You may select multiple options)*
- One-Time Password (OTP) generated by a Phone Application which must be installed on the user’s cell phone or tablet.
- One-Time Password (OTP) provided by a phone call made from Microsoft, to any cell phone or landline
- Physical Access Token (USB stick) - Token purchase is needed for this option. Cost is between $15 to $30 per device, which is transferable to a new employee if an old employee leaves.
3. At what date can we do the transition? (Starting date of the 2FA requirement) Users who log in to any of their MS devices on the WEB, after the starting date, will be required to configure their 2FA method and start using it. (see below the FAQ for more information)*
4. Would you like us to start with a trial and apply 2FA to one or two users at first?
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At what date can we do the transition for the rest of the organization? (Starting date of the 2FA requirement) Users who log in to any of their MS devices on the WEB, after the starting date, will be required to configure their 2FA method and start using it.*
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2FA SETUP