Our All-Inclusive Service plan is ideal for companies with no technical support on staff.  We will manage your entire network as well as guide you and help with your business strategy for any technology driven issue.  We will meet quarterly to review your needs and make recommendations.

• Unlimited business hours remote and on-site helpdesk / support from our engineers, including on-site engineer visits as required.
• 24/7 remote monitoring and maintenance alerts of critical issues for covered servers and devices.
• Windows/ Mac device maintenance, security patches, updates, and 3rd party software updates.
• License and monitor virus / malware protection software remediate infections when possible.
• Support for Business productivity software such as QuickBooks, Adobe, and Timeslips.
• Highest priority/response time for qualified support tickets.
• Domain management, creating user accounts and groups, reset passwords, unlock domain accounts, and file/folder permissions.
• Support for network devices / peripherals.
• General desktop hardware diagnosis and repair (hardware cost extra).
• Data transfers of files and folders to/ from covered devices.
• Mobile device integration and connectivity support for supported email and VPN solutions.
• Business email, contacts, and calendar setup, configurations, and troubleshooting.
• Business email server management/ administration including creating mailboxes and distribution lists, Microsoft Outlook profile setup, work with email provider/ admins to troubleshoot email connectivity/ flow issues, spam issues, etc. Desktop/ hardware/ software updates.
• Daily off-site data backup/ replication in a secure data center.