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Open the App Store App
Search for teamviewer quicksupport
Tap on ‘Get’ to download TeamViewer QuickSupport
To launch TeamViewer QuickSupport,
tap on ‘INSTALL’ and
then enter your ‘Apple ID’ (or Fingerprint)
When the Installation has completed,
tap ‘OPEN’ to start Teamviewer QuickSupport
When the App opens provide your ‘ID’ to the Support Technician.
When prompted, click ‘Allow’ to permit remote access support
Open the Google Play Store on your Android device.
Search for ‘teamviewer’, and download TeamViewer QuickSupport
Allow access for the Team Viewer App to install. Check the setting has changed back after loading.
Open the program and tell the support technician your ID number so he or she can access your session.
During set up you may be prompted to install a TeamViewer add on. If so allow this.
Allow the support technician access to your session.
When the session has finished, you may close it by going back into TeamViewer and clicking the ×.
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