The remote connection to the server sometimes needs to be re-established, similar to the need to reboot a computer every once in a while. This may be the solution to some issues/ glitches that happen on the user’s server session.
In order to reset the connection, here is what you need to do:
- On the SERVER window (not your physical computer), click on START, and LOG OFF.
Please do NOT just close that window using the red X on the top. That doesn’t log you off the server. It only terminates the connection temporarily, and all your programs / services on the server are still running at that point. This is why we ask that you LOG OFF this time.
- Wait approximately one minute.
- Reconnect to the server using the same icon that you usually use.
NOTE: This will open a new session on our server, which will take longer to complete than usual. Just like turning on a computer, vs. waking it up from “sleep” mode. Give it about a minute to “do its thing” and you should be able to go back to work.
This should be done weekly, to help the speed and reliability of the hosted server.