To confirm your password, we need to lock the session so we can test the password.
To do that,
Click the Windows Button > ‘Your Name Here’ > Lock.
You can also do that using the Windows key on your keyboard (located next to the left CTRL and ALT keys) + L.
Once locked out, Click on “Sign-in options”
Select the “Key” symbol and type in your password.
If this doesn’t work (ie. You forgot your password) you can revert to the PIN by repeating step #2 and selecting the keypad
If you confirmed you do not know your password, please use the following links to reset your password:
- If you are on Azure AD or Office365, as a reminder, your Windows password should also be your email
password, if you still don’t know your password, please use the following link to reset your password: https://passwordreset.microsoftonline.com/passwordreset#! - If you have a local server (you’re on a domain), please open a ticket at www.click-911.com
- If you have a PERSONAL Microsoft account, please use the following link: https://account.live.com/resetpassword.aspx
- IMPORTANT – If you are on a Personal Microsoft account and you’re testing this as part
of the implementation of Duo, please let your implementation team know.
- IMPORTANT – If you are on a Personal Microsoft account and you’re testing this as part
- If you have none of the above, you are most likely using a local account. Please try the following
link: https://support.microsoft.com/en-us/windows/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c
If none of the above worked for you. Please open a ticket at www.click-911.com