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Notice: If you are having issues using our chat support button below, please submit a ticket here.

How to confirm your login password for Windows

To confirm your password, we need to lock the session so we can test the password.

To do that,

Click the Windows Button > ‘Your Name Here’ > Lock.

You can also do that using the Windows key on your keyboard (located next to the left CTRL and ALT keys) + L.

1

Once locked out, Click on “Sign-in options”

2

Select the “Key” symbol and type in your password.

3

If this doesn’t work (ie. You forgot your password) you can revert to the PIN by repeating step #2 and selecting the keypad

4

If you confirmed you do not know your password, please use the following links to reset your password:

  • If you are on Azure AD or Office365, as a reminder, your Windows password should also be your email
    password, if you still don’t know your password, please use the following link to reset your password: https://passwordreset.microsoftonline.com/passwordreset#!
  • If you have a local server (you’re on a domain), please open a ticket at www.click-911.com
  • If you have a PERSONAL Microsoft account, please use the following link: https://account.live.com/resetpassword.aspx
    • IMPORTANT – If you are on a Personal Microsoft account and you’re testing this as part
      of the implementation of Duo, please let your implementation team know.
  • If you have none of the above, you are most likely using a local account. Please try the following
    link: https://support.microsoft.com/en-us/windows/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c

If none of the above worked for you. Please open a ticket at www.click-911.com

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