The XLSX file below should be downloaded and opened on your computer using Microsoft Excel. You will be asked for information about your users/ employees who might contact us down the road for support. All your company users who use a computer in your organization, should be included in this sheet.

Please note that you’ll need to tag each of the users with one of the following permission levels:

  • Authorized Billable users will be allowed to request BILLABLE services
  • Managers are able to see ALL company-wide current ticket history
  • Billing users are able to access and make changes to your billing portal
  • Restricted users can only request non-billable services, and only have access to their own tickets.

Once you complete entering the data, please save the file
on your computer, and upload it to the form you were asked to fill in this form, or Email it to