Secured Cloud

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Cloud computing services offer a convenient pay-as-you-go model that eliminates costly expenditures and maintenance.

Services included in this Service Plan:
  • Add and remove users monthly.

  • Microsoft Office license for each user, including support.

  • Unlimited business hours remote helpdesk / support from our engineers for server related issues.

  • 24/7 remote monitoring and maintenance alert of critical issues and general alerts for your covered cloud servers.

  • Server operating system software maintenance, updates, and security patches.

  • License and monitoring of virus / malware protection software for the covered servers.

  • Support for Business productivity software such as QuickBooks, Adobe, and Timeslips.

  • Priority/Response time for qualified urgent support requests.

  • Domain management, creating user accounts and groups, reset passwords, unlock domain accounts, and file/folder permissions.

  • Remote printing and scanning, which may require optional 3rd party software.

  • Daily backup and replication performed nightly.

  • Backups are kept for a minimum of 30 days with the option to store backups for up to 7 years.

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