Cloud computing services offers a convenient pay-as-you-go models that eliminates costly expenditures and maintenance.
Services included in this Service Plan:
- Add and remove users monthly.
- Microsoft Office license for each user, including support.
- Unlimited business hours remote helpdesk / support from our engineers for server related issues.
- 24/7 remote monitoring and maintenance alert of critical issues and general alerts for your covered cloud servers.
- Server operating system software maintenance, updates, and security patches.
- License and monitoring of virus / malware protection software for the covered servers.
- Support for Business productivity software such as QuickBooks, Adobe, and Timeslips.
- Priority/Response time for qualified urgent support requests.
- Domain management, creating user accounts and groups, reset passwords, unlock domain accounts, and file/folder permissions.
- Remote printing and scanning, which may require optional 3rd party software.
- Daily backup and replication performed nightly.
- Backups are kept for minimum of 7 days. Additional retention/ compliance retention is available for additional fee.