"*" indicates required fields Email (Required)* Name* First Last Are you opening this ticket for yourself or on behalf of someone else?* I am opening this ticket for myself I am opening this ticket on behalf of someone else. Note- We will reach out to this person directly, and you'll be copied on all Emails related to this ticket. Please enter the contact information of the person you are opening the ticket for:* First Last Email (Required) - (email of the person you are opening the ticket for)* WE ALWAYS COMMUNICATE VIA EMAIL - PLEASE SEE BELOW*Since we have to document all of our work, we always use Email as a form of communication with our clients. If you absolutely can't use Email as a form of communication for this ticket, please choose so below. I'm OK with Email. I understand this is Gallop's preferred method of communicatoin I absolutely can't / won't communicate via Email for this support request, and need Gallop engineer to CALL ME instead. Just connect to my system and fix it when you can. No need to coordinate time with me. Other Best number for our engineer to reach out to for this ticket:*In case we do need to call, what's the best number for our engineer to reach out for this ticket?Urgency Level*We will always have an engineer assist you as soon as possible, but this allows us to know how urgent the issue is to you. LOW priority - Issue is affecting MYSELF, and for the most part it's not preventing me from doing my work. MID priority - One or more people are affected, and it's disturbing our efficiency, but not urgent. HIGH priority - Multiple people are disrupted by this issue and our business is affected by it heavily URGENT priority - Our whole operation is down or have a security risk (Please use only for those scenarios) Device(s) affected by this issue* My work computer (ONE computer) Several computers in our network Our GTG hosted cloud-server My mobile device (cell phone/ tablet) My personal computer (NOT a company-managed) Other What is your computer name?visit https://www.galloptechgroup.com/uncategorized/what-is-my-computer-name/ if you are not sure how to tell...Please confirm that you SHUT DOWN and TURNED BACK UP this device*Over 80% of computer issues are caused by issues that can be resolved by a simple reboot. Please don't skip this step and help us be more efficient with helping you and your team... I shut down completely as requested since this issue came up. I don't believe this is relevant, so I won't perform a shutdown/power up cycle Other For urgent issues, please call our main office number 480-614-4227 to report this issue. Note - you may need to leave a voicemail but we'll return your call promptly if you do. If you are reporting an urgent issue OUTSIDE our normal business hours, please consider calling our emergency line. Note - additional fees may be charged for after-hours support request.Issue title, in a few words*Describe your issue in just a few words. This will help you and our team track this ticket.Describe the issue*The more details you provide the faster we can resolve the issue. Include when the issue started, if you've had the issue before, etc.Please consider attaching any screenshots below related to this issue. These usually help us troubleshoot the issue MUCH faster and potentially resolve the issue without even having to contact you for more information. Upload screenshots or any information hereWINDOWS based computers- use SNIPPING TOOL to take a screenshot of your error message, then save it on your computer. You can then attach it/ upload it here to including it with your support request. Drop files here or Select files Accepted file types: jpg, gif, png, pdf, jpeg, doc, docx, Max. file size: 30 MB, Max. files: 20. IMPORTANT REMINDERS: Which actions have you taken?*We can save a LOT of "back and forth" time if you perform the following before submitting a support request... If applicable: I will attach any screenshots below, or send a picture from my phone to 623-288-0007 If applicable: I will take a picture with my phone and text it to 623-288-0007 to If any changes were made on this computer/ network, I will note those on the notes section below If other users are suffering from the issue you are reporting here, or relevant similar issue, I will note it below. Terms of Service*In order to receive service from us you must agree to our Terms of Service as posted here Our terms of service includes our current response times. I Agree to the Terms Of Service agreement CAPTCHAEmailThis field is for validation purposes and should be left unchanged.
