Employee training- Manager FAQ
How do I log in?
Answer: Enter the credentials sent to you via email. If you do not remember your credentials or you are having issues logging in, please contact your manager or create a ticket via https://galloptechgroup.com/support/client-services-3-2/submit-a-ticket/
How do I change my password?
Answer: Click on “edit profile”.
Then, scroll down and change your password where it states “Change Password”.
How do I reset an employee’s password?
Answer: Scroll down the page to QUICK LINKS and select “Manage employees”.
At the top of the page, the employees will be listed in a table. Under “Actions” on the right side of the table, select “EDIT”.
How do I add an employee?
Answer: Scroll down the page to QUICK LINKS and select “Manage employees”.
Then, select “NEW EMPLOYEE”.
How do I delete an employee?
Answer: Scroll down the page to QUICK LINKS and select “Manage employees”.
Then, under “ACTIONS” located on the right side, select “DELETE”. If the delete option is not showing, click on either “VIEW” or “EDIT’, then select “DELETE”.
How do I unlock an employee’s account?
Answer: Scroll down the page to QUICK LINKS and select “Manage employees”.
Select “VIEW” under actions.
Select “Edit Employee”.
Uncheck the “Account locked” box.
What is ESS?
Answer: ESS stands for Employee Secure Score. This score analyzes the employees “risk” from dark web data, phishing fail rate, security training, and policy acknowledgement.
Why am I getting emails from No-reply@securityreminders.com?
Answer: These are weekly emails containing links to micro-training videos, followed by a short quiz. The more quizzes you take, the higher your ESS!
How do I run a Dark Web Scan?
Answer: Scroll down the page to QUICK LINKS and select “DARK WEB BREACH ASSESMENT”.
Select the little box saying you agree to the terms of use, then select the blue arrow.
The assessment will advise which account passwords have been breached, which site they were breached, and when!
How do I see the results of a Phishing campaign?
Answer: On your manager portal, there is a box titled “Average Phishing Fail Rate”. Click on the “DETAILS” link.
Click on the campaign you would like to see the results for…
A table will appear at the bottom of the page showing who passed and who failed. If you see a “CLICKED LINK” under the status column, it means that employee failed.
