Company Information Your Official/ Legal Company Name * Year Establisted * Website
Phone * Physical Address *
If you have several locations, please enter your HQ address.
Who will be our "point of contact"? *
The person that we will be reporting to...
First Last Point of contact's Email address: *
Point of contact position: *
The position of the person listed above:
Point of contact Phone: * Is your company currently on good terms with your current IT provider? * Yes- We'll have their full colaboration Somewhat. They might not be too happy to provide info No- We're not going to get any info from them We don't have an outside IT provider. We do it all in-house. Do you have complete access to all your network equipment, website, etc.? * Yes- We have ALL users/ passwords/ Info, or can get it upon request We have SOME info, but might not have it all No- we don't have almost any documentation/ info If you require to follow compliance, choose which one:
Leave blank if you are not bound by any compliance...
Would you please share who referred you to us ?
We always use this information to manage our business better and thank the referral sources we have... Thank you for sharing!
Current IT relationship/ workflow? Are you bound by corporate IT rules? Or do you write your own policies? * We have a parent company or corporate office that dictates our IT needs We have a parent/ HQ office but we can make out own IT decisions We control our IT regulations and make our own decisions How your current IT relationship is built? * We are on a complete / all-inclusive maintenance agreement We are on a partial maintenance agreement We are on very basic monitoring plan. We do most of the fixes ourselves We use our IT company as needed, using “pay as you go” method We have an in-house IT person/ team that takes care of it all... Do you have an IN-HOUSE I.T. person? * Yes- We have someone that takes care of our IT full time... Yes, but this person has a “regular” role in our company. No. We always rely on outside IT person/ company as needed How often do you run maintenance on your computers and servers? * Weekly- every week Monthly- every month Twice/ year (or so...) We don't have set schedule for maintenance Are you mostly comfortable with on-site, or remote support? * On-site, even if the issue can be resolved remotely, faster and cheaper Remote. We don't need to have someone on-site unless it's needed. I don't care. Whatever is best for the situation Do you have an “IT Folder” with all your network info on it? * Yes- We have it all organized Somewhat- We have some info, but it's not complete and might be out of date No. Network information How many PHYSICAL servers do you have? *
Physical servers are physical boxes that are used to house a server operating system.
How many VIRTUAL servers do you have?
If you are not sure, leave this field empty
Current amount of staff members using a computer: *
How many full time employees are currently employed by your company?
Number of users who work remotely at least 25% of their time * How do the remote users connect?
skip this questions if you have no remote users...
Email provider * Office 365 Other Hosted Exchange provider In-House Exchange server Non-Exchange (POP or IMAP) like GoDaddy etc G-Suite/ Google Apps/ Google for work free email service like Gmail / Yahoo/ AOL/ Other Who is your Internet Service Provider? * The speed that you pay for? (upload/ download speed)
Please refer to a recent bill from your internet provider, and enter UPLOAD_SPEED / DOWNLOAD SPEED.... (For example: 50/10)
Who is your phone service provider? Do you use Voice Over IP phones? Yes No Not sure Do you have a phone system at your office? Yes No Not sure Does your company currently have any open issues related to IT/ computers/ servers?
Please explain briefly which issues you are expriencing now.
1. slow network
2. security worries
3. WiFi issues
4. Backups not working/ not tested
Does your company currently have any planned projects/ upgrades related to IT/ computers/ servers?
For example: Office move, new server implementation, phone service change, hire new people, etc...
Backup information What backup / disaster recovery program do you use? When was the last time you recovered a file or folder? Do you currently get notification Emails when backups are completed? Yes No Only on failure Did you simulate a disaster recovery scenario in the past 12 months? * Yes No Where is the data being backed up to? External drive Another computer in my network Cloud Other/ Not sure Software used What are the main programs that are being used by your company on a daily basis? Do you update your programs to the latest available version as those become available? Yes No Only some Optional Notes... Optional notes that you would like to include: CAPTCHA Email
This field is for validation purposes and should be left unchanged.