Step 1
Open the App Store App
Step 2
Search for teamviewer quicksupport
Step 3
Tap on ‘Get’ to download TeamViewer QuickSupport
Step 4
To launch TeamViewer QuickSupport,
tap on ‘INSTALL’ and
then enter your ‘Apple ID’ (or Fingerprint)
Step 5
When the Installation has completed,
tap ‘OPEN’ to start Teamviewer QuickSupport
Step 6
When the App opens provide your ‘ID’ to the Support Technician.
Step 7
When prompted, click ‘Allow’ to permit remote access support
Step 1
Open the Google Play Store on your Android device.
Step 2
Search for ‘teamviewer’, and download TeamViewer QuickSupport
Step 3
Allow access for the Team Viewer App to install. Check the setting has changed back after loading.
Step 4
Open the program and tell the support technician your ID number so he or she can access your session.
Step 5
During set up you may be prompted to install a TeamViewer add on. If so allow this.
Step 6
Allow the support technician access to your session.
Step 7
When the session has finished, you may close it by going back into TeamViewer and clicking the ×.
