J Ernest Baird, P.C. is a law firm located in Phoenix, Arizona that focuses on commercial litigation and transactions, construction law, and appellate practice. With 70 years of experience behind the partners, the firm handles major complex mediation, arbitration, and litigation, including precedent-setting cases. Jim B. Reed, one of the firm’s attorneys says, technology is hugely important to him, seeing it as a way to equalize industries across the board. So, when their staff IT person found himself over his head, the firm was exposed to lost connections and vulnerable to security breaches. With their network server failing, Jim pushed to hire an outside company to fix the problems. He says, “It was like a dental patient that had not seen a dentist in 20
years.”
Through research and references from state bar association personnel, Jim considered two technology companies. What made Gallop Technology Group stand out was the accessibility to not only the technicians but also the owner himself, Beits Livneh. “I don’t think you can get the founders of the other company on the phone as frequently as you can Beits,” Jim says any one of the tech service staff at GTG is highly capable and can diagnose and save your system.
“We’ve had three different guys come here and I believe they could start their own company they are top-flight minds that can fix things. I did not think that about the other company. I think GTG is more cutting edge.”
Before GTG restored their system, Jim’s firm was paying an employee a salary of almost $80,000 per year. The firm felt that by having someone on staff to fix whatever they needed, whenever they needed it, their technology demands would be covered. However, as the firm’s technology needs outpaced the capabilities of the single IT employee on staff, hiring a full-service IT company became the most logical solution.
GTG immediately assessed their failing system. “When our system crashed at 5 p.m., GTG was there and diagnosed a Cox connectivity issue. They have a great bedside manner and understand when people lose their cool because their information is just gone.”
Jim says what he likes most about working with GTG is, “At a fraction of what we were paying one person, we are now looked after by the team of competent, responsive IT professionals at GTG. They understand the legal industry.” Jim concludes, “I can’t recommend a better tech company.”
