We are closed for Thanksgiving on Thursday and Friday this week. Our office will be open again on Monday the 28th at 8:30am MST. If you have urgent issues, please use the emergency phone number you were provided with. Happy Thanksgiving!

Quickbooks Maintenance Request

As a hosted cloud client of GTG, you are eligible for monthly QuickBooks (c) database maintenance and manual backup to be done for your company files.
To perform the maintenance and/or backup, we request that you fill in the below form, to allow us to be efficient, and keep the cost at “zero” for this service.

NOTE- We must know the name of the QBW file, and the location of it, for any file you’ll ask us to work on. On the right side is a quick video that shows you how to find the company file names, and the location of those files. Here is a link to it as well: https://youtu.be/vQm_9Oa73YA 
If you have any questions, please contact us before submitting this form.

Why is this important?

We recommend that our clients perform a DAILY manual backup of QuickBooks on their own.

Even though we backup our cloud servers every night with a top-of-the-line backup/ disaster recovery software, the built-in backup solution inside the program itself is far more reliable than any other backup solution.

QuickBooks is never “closed” – meaning- the database is always running in the background (unlike a word document for example- where once you save and close a file- it’s not in use anymore by the computer). Hence the reason we recommend that you perform your own backups every day. Just in case.

Here are friendly instructions on how to do this on your own:
https://quickbooks.intuit.com/learn-support/en-us/back-up-data/back-up-your-quickbooks-desktop-company-file/00/202669

If you want us to do it for you, we will gladly do so once each month at no cost. Simply fill in the below form and we’ll take care of the rest.