2. Perform Damage Control
This is another step that is highly dependent on the type of cybersecurity incident that occurred and the type of business you are involved with. There are different problems that can arise when a data breach occurs, and here is how to get ahead of most of them:
Get ahead of the problem before it becomes public knowledge, if your company is involved with the public or has investors. Under no circumstances should a data breach be swept under the rug, as it likely will be discovered, and trying to hide it will only make things much worse for your business. Explain that the problem has been discovered, that it is being managed, and that all the necessary steps are being taken so that it will never happen again.
Set aside resources to handle further complications from the problem, perhaps even set aside IT professional time to answer questions from employees and clients/customers
Get back to the day-to-day routine of the company. Outside of the following emphasis on training, you will want to keep on-message with your brand, and you will still want to provide spectacular service to maintain your business’s credibility. No one wants to see a company in panic.